Returns & Exchanges

If you are not satisfied with your purchase, please get in touch with us to arrange a refund or an exchange of your product. 

Please contact us via Live Chat or email hello@secretprojects.org Please ensure you contact us within 30 days of receipt of your product. The product should be in in the same condition, unused and with its original packaging. 

Refunds will be processed within 14 days of receipt of your return and we will credit the card or Paypal account you used for the initial transaction.

For faulty items, we will send you a prepaid envelope to use for your return.

We are unable to cover the cost of posting unwanted products. Please re-package your item and return it to:

Returns, Secret Projects, 8 Park Chase, Guildford, GU1 1ES, UK

 

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